Customer Service


Frequently Asked Questions

Do you ship outside the U.S.?

No, we are only selling direct to U.S. customers.

Do you offer custom paddle options?

We are able to handcraft a paddle made specifically for you. If you are unable to find what you're looking for, please contact your local dealer by using our Dealer Locator or give us a call at 800.275.3311 to see what we're able to build for you.

How do I perform maintenance on my Smart View Ferrule system?

Daily Maintenance
• Take system apart after each use and rinse with fresh water.
• If debris is still visible on the splines (internal and external) after rinsing, take a soft brush (ie toothbrush) and scrub the splines with just fresh water or soapy water.
• If your ferrule is still not actuating properly, contact customer service for assistance.
Storage and Handling
• Paddle may be stored as 1pc after it has been rinsed with fresh water

I have a Warranty or Repair question. What should I do?

Please go to our Warranty & Repair page on the website where you will find all of the information you need to process your warranty or repair claim.

Can I get a new blade put on my paddle?

In most situations we can replace a blade for approximately half the cost of a paddle. Each situation is unique and must be evaluated by our repair department. Please call us at 800.275.3311 to review your situation.

What is your most impact resistant Whitewater paddle?

Choose one of our Premium paddles for the greatest impact resistance.

What makes a paddle more or less durable?

Paddle durability is a function of the design. We strive to create the best performing paddles for their intended use, taking into account design and balancing durability, weight, strength and feel, which of course determines their performance.

What if there isn’t a store in my area?

On the product pages, check out our “Buy Now” button. It links to retailers who offer internet sales for each of our products. Each of these retailers is happy to ship your new paddle directly to you.

How do I locate the nearest store?

Use our Dealer Locator here or in the navigation menu above.

How do I care for my Adjustable Ferrule?

You can keep your Smart-View Adjustable Ferrule System (US Patent # 6881111) working at peak performance by following three simple steps: Step 1. After every use take your paddle apart and rinse both sides inside and out with fresh water. Step 2. Store your paddle hanging apart with blades up. Step 3. NEVER use a lubricant on your ferrule! Our ferrules don't like lubricants but they love lots of water!

Why should I feather/offset my touring paddle?

Paddle Feather or Offset is the angle between the left and right blades. A paddle with Zero feather will lay flat on the ground. We believe a feathered paddle is chosen to support your individual paddling style. When the proper angle of feathering is chosen, your wrists will stay close to a neutral position (in alignment with your forearm), reducing the need to bend your wrist and thus reducing fatigue. During the transition from the right stroke to the left, with your right hand fixed on the shaft remaining in alignment with your forearm, the shaft will twist a certain number of degrees based on your particular style. A low top hand in the low angle style uses a lower degree of offset to support neutral wrist alignment. Suggested 0 to 45. A higher top hand in the high angle style is uses more degree of feathering to keep your wrist neutrally aligned. Suggested 45 to 60. Use the Smart-View Adjustable System (US Patent # 6881111) to see what works best for you. A paddle that is feathered to your style will be one that positions the left blade ready to take a stroke after the transition from right to left. There are many strong opinions on why feathering is used. Wind is often cited as the main reason. "Feathered paddles work best when paddling into the wind.” That is very logical but is not supported in side winds or tail winds. While we believe the reason for feathering is to support neutral wrist alignment we support whatever works best for individuals that are comfortable paddling. Have fun, without injury or excess fatigue, and we’re happy.

What is the benefit of a carbon paddle?

Light swing weight and stiffness. The stiff nature of carbon allows us to use less material, thus lighter swing weight while still achieving our high specification standards for performance, durability and strength.

What is the advantage of your Neutral Bent Shaft paddles?

Bent shaft aligns your wrists in a more ergonomic position to reduce fatigue while grasping the shaft for the confidence of full hand contact. Proper ergonomic hand, wrist and forearm position alleviates stress and strain and the potential for injury. Although a loose grip also promotes ergonomics, along with better overall technique, some paddlers want the confidence of knowing if they do over grip, due to habit or advanced conditions, they are protected. This is especially important to those with pre-existing injuries. Taking design a step further, we innovated "Neutral Bent." We achieve this by lining up all parts of the paddle in one straight line. The blades, the grip area and the ferrule. This allows for the familiar feel of a straight shaft paddle. Making finesse strokes and rolling much easier and allows for a seamless transition for those switching from straight to bent. Bent shaft has a slight penalty in weight and cost, but the trade off is the confidence in knowing you are protecting your body for the longevity of your paddling.

What is the advantage of Werner’s Ultimate paddles?

Our Ultimate performance brings together all of our most advanced designs. Paddles that offer Ultimate Performance have an exceptionally light, buoyant and quiet feel on the water. Blades designed with more volume create a blade profile that displaces more water for a significantly lighter, more buoyant feel on the water. The added buoyancy is exceptional for all strokes and aids at the exit of the stroke. This allows you to use less energy on long paddle outings, creates a more stable brace and enhances kayak rolls in aerated water. The smooth back profile increases paddle performance by allowing water to flow uninterrupted. This results in smooth, quiet, fluid strokes, both forwards and back, entry and exit, and all maneuvering strokes. Choose an Ultimate paddle if you want these advantages and can treat your paddle with the respect of a fine tool that it is.

Can I use my Werner Touring paddle in the surf zone?

Yes, with a word of caution. We have two segments of Coastal Play Paddles and we recommend different paddles based on how you will be using them. Check out our recommendations here. We do recommend participation in an instructional program to understand proper paddling technique before paddling in the surf zone.

Can I use my Werner Touring paddle in a whitewater river?

No, this is not recommended. Our touring paddles are recommended for touring in the ocean, lakes and gentle moving rivers. We do not recommend them for use in dynamic whitewater environments.

What is the best choice for a stand up paddle boarding in a Class II and above river environment?

We recommend the Legend or Session for dynamic river situations. The laminate construction and reinforced tip offers superior strength and durability.

Do you sell ferrule kits?

No. To ensure the performance and reliability of your two-piece paddle meets your expectations we do all ferrule conversions and repairs at our factory.

How can I get a catalog?

This website is an in-depth version of a catalog featuring additional design information. The website is also a great resource for general paddling information and has an interactive Fit Guide. For environmental purposes, we no longer offer a printed catalog.




Return Policy

If you have purchased a paddle from the www.wernerpaddles.com website, and are not satisfied with it at the time of receipt, you may return it for a refund.* We do not do paddle exchanges. If you need to do an exchange, return the original paddle for a refund and then at any time you can repurchase a new paddle. To qualify for a refund we require the paddle be returned within 30 days of date of purchase and that the item be returned in sellable condition (unused, no additional stickers, no scuffs or scratches, and tags still attached). We highly recommend you keep the original packaging for easy return and please understand that the buyer is responsible for the cost of the shipping. If you are unsatisfied because of a performance issue or perceived flaw in the manufacturing, please see our warranty and repair policies.

*Paddles purchased at a pro member discount, closeout, discontinued, or paddles with a cosmetic blemish are non-refundable. Any paddle we consider custom, eg. a length, grip, shaft or any modification that was not original to the model, or a paddle not part of our current year's line are also non-refundable.

Submit a return request to [email protected] or call 800-275-3311.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.wernerpaddles.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [email protected] or by mail using the details provided below:

Werner Paddles
[Re: Privacy Compliance Officer]
Werner Paddles, Inc., 17520 147th St SE
Monroe WA 98272, United States

Terms of Service

This website is operated by Werner Paddles. Throughout the site, the terms “we”, “us” and “our” refer to Werner Paddles. Werner Paddles offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Werner Paddles, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Werner Paddles and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Werner Paddles, Inc., 17520 147th St SE, Monroe WA 98272, United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected]