All consumers outside of the USA and Canada should contact the store where they purchased the product with the information noted below.
In order to determine if your paddle qualifies for warranty or repair, please email: repairs@wernerpaddles.com or call us at 800-275-3311 with the following information.
1. Your Information:
Consumer/Dealer/Outfitter name:
Street Address:
City:
State:
Zip Code:
Email:
Phone Number:
2. Describe the damage to your paddle.
3. What were you doing when the damage occurred?
4. Paddle Specifics:
Date purchased:
Model name:
Length:
1-piece, 2-piece, 3-piece, 4-piece:
Length in Centimeters:
Length in inches for Stand Up and Canoe paddles:
Shaft Size (Standard or Small diameter):
Shaft components (fiberglass, carbon fiber):
Bent Shaft or Straight Shaft?
Blade components (nylon, fiberglass, carbon fiber, performance core):
Feather angle (0 degree, 30 degree or 45 degree):
After we receive the information for the Warranty/Repair Request, we will review and determine the validity of the warranty. A Return Authorization Number (RA#/s) will be sent if we accept the claim.
5. Sending Your Paddle to Werner:
Once you receive the RA#, please send your paddle/s and a list of it’s specifications to:
Werner Paddles
(enter your RA#/s here)
33415 SR 2
Sultan, WA 98294
*Please include all parts and pieces of your paddle. Write your RA#/s on the box and also on the paddle by using masking tape and a permanent marker.
*Shipping cost, from your location to Werner Paddles, is the responsibility of the customer, dealer, or outfitter. We recommend you insure your paddle for its replaceable value and save your tracking number. If you do not have a box that will fit your paddle you can wrap your paddle “burrito style” in cardboard.
*Return shipping cost (on paddles found to have defects) is covered from Werner Paddles back to you (Continental United States only).